Terms and Conditions

1.Preliminary Provisions

1.1  These Terms and Conditions represent a contractual relationship between you ("Customer" or "You") and Solyd Store k.f.t. ("Provider" or "Us" or "Company"). Before purchasing any product(s) and/or ordering any of the Provider's services, please read these Terms and Conditions, including their integral components ("Terms" or "Agreement"). By purchasing any product and/or ordering any service from the Provider, you declare that you have read, understood, and FULLY agree to the terms of this Agreement. If you do not accept the terms of this Agreement, the purchase of products and/or the ordering of the Provider's services is not possible.

2.Definitions for the Purposes of these Terms

2.1  Provider, also referred to as "Us" or the "Company" means the company Solyd Store k.f.t. (defined above), which is the holder of the following websites: https://solyd.store/ and all of their subpages and any potential language versions (hereinafter collectively referred to as the "Website" or "Provider's Website"), as well as all other business operations of the company Solyd Store k.f.t.

2.2  A User is an umbrella term for any person or entity interacting with the Provider in any way (through the Website, Provider's communication channel, by becoming a Customer etc.).

2.3  A Customer, also referred to as "you", is a natural or legal person who has purchased a product or ordered a service from the Provider.

2.4  A Consumer is a Customer who is a natural person and is entitled to special protection under the applicable consumer protection legislation.

2.5  A working day is defined as any day from Monday to Friday, excluding national holidays and official non-working days in Hungary. If the final day of a deadline falls on a non-working day, the deadline shall be extended to the end of the next working day.

3.Scope of Application and Validity of the Terms and Conditions

3.1  These Terms apply to all Users interacting with the Provider in any way, unless provisions of these Terms state otherwise.

3.2  These terms shall also form an integral part of every contract concluded with the Provider, unless they are expressly excluded or the parties expressly agree on a different regime of rights and obligations between them. Any agreement to exclude or modify the regime of rights and obligations must be in writing and signed or expressly accepted by all parties; otherwise, it shall be invalid, and these Terms shall apply.

3.3  Entire Terms. The rule of contra proferentem, which provides that any ambiguity in a contract should be interpreted against the drafter, shall not apply to these Terms. The parties acknowledge that these Terms have been mutually reviewed, and any ambiguity shall not be used to the detriment of the Provider. All provisions shall be interpreted fairly and in accordance with their intended purpose. These Terms along with any potential specific written agreement and/or purchase orders entered into between the Customer and the Provider comprise the parties' complete agreement relating to the subject matter hereof ("Agreement") and supersede all prior or contemporaneous agreements and understandings, both written and oral, between the parties.

3.4  Hierarchy and Conflict of Terms. In the event of any conflict or inconsistency between: (a) these Terms; (b) any general terms and conditions of any other contractual party; and (c) the specific written agreement between the contractual parties, the following order of precedence shall apply:

3.4.1  The specific written agreement shall take precedence over all other terms to the extent it expressly addresses the subject matter in question;

3.4.2  Where the specific written agreement is silent, these Terms shall govern;

3.4.3  Where both the specific written agreement and these Terms are silent, the matter shall be governed by applicable law.

Under no circumstances shall the general terms and conditions of any other party apply, and such terms are hereby expressly excluded.

3.5  In the event of subsequent agreements that deviate from these Terms, the subsequent agreements shall take precedence.

3.6  All subsequent amendments or special agreements that deviate from these Terms shall be valid only if concluded in writing and expressly confirmed by both contracting parties.

4.Purchase Procedure

4.1  The Customer can make a purchase through the Provider's website as a guest or registered user or by submitting an inquiry through the Provider's contact channels.

4.2  The purchase procedure through the Provider's contact channels is conducted in accordance with the agreement with the Provider.

4.3  The purchase procedure for products through the Provider's website proceeds in the following steps: 1. Selecting the desired product(s); 2. Choosing the quantity of the product(s); 3. Adding the selected product(s) to the shopping cart; 4. Reviewing the contents of the cart; 5. Reviewing the price of the selected product in the chosen quantity, including calculated VAT; 6. Inputting the desired delivery address; 7. Selecting a shipping option; 8. Reviewing the order with the chosen delivery address, calculated delivery costs and estimated delivery time after dispatch; 9. Confirming and submitting the order; 10. Paying for the purchase, thereby completing the purchase.

4.4  Order Accepted. Upon submitting the order, the Provider notifies the Customer via email that the order has been accepted. The Customer cannot modify the contents of the order after submission. Comprehensive information about the status and contents of each order is always available to the Customer in their profile on the Provider's Website.

4.5  Order Confirmation. After confirming the order, the order is submitted, and changes to the order are no longer possible. Order confirmation constitutes acceptance of these Terms and clicking the final button in the purchase process. The Customer receives a confirmation of the submitted order at the email address provided during the order process. With the confirmation of the online order and the confirmation of this Agreement, the Agreement between the Customer and the Provider is concluded and is binding for both the Customer and the Provider. Confirmation of the order also includes confirmation of an offer sent by the Provider via email. After the order is submitted, the Provider automatically forwards the order to the Logistics company which handles delivery. If the ordered products are in stock, they will dispatch the ordered products for delivery in a timely manner within seven (7) days. The Provider will order the manufacturing of new products based on received orders at the start of each week. The manufacturing process may on average take between seven (7) to ten (10) days, which may initially cause delays in dispatch times, before an accurate system which would predict in advance the required amount of stock is established. In case of inability to deliver the ordered products, the Provider informs the Customer as stated in 4.8.

4.6  Product Information. All product information provided on the Website is for informational purposes. The Provider makes reasonable efforts to ensure accurate and comprehensive information on its Website(s). Despite these efforts, the Provider reserves the right to inaccuracies in data regarding price, the product itself, and/or stock of individual products.

4.7  Stock and Availability. The Provider determines the product offering on its Website(s) and makes reasonable efforts to ensure adequate stock and availability of products. The Provider does not guarantee the availability of products in the offering. The Provider keeps a small stock of products and based on its best estimation, orders the manufacturing of new products from the product offering each week. The Provider undertakes to ensure reliable availability of products by implementing a system for estimation of required stock. The Provider makes no guarantees regarding the dispatch time and takes no responsibility for potential delays except for situations described under article 4.8. The delivery times shown on the Website refer to the time between the dispatch of the ordered products and the arrival of the ordered products at the delivery address of the Customer by the delivery service provider.

4.8  Dispatched Goods. The Provider or its affiliates undertake to dispatch the ordered goods promptly upon their receipt from the manufacturing company and notify the Customer of this via email in which the Provider also informs the Customer about the return policy and provides contact persons for complaints for delivery delays. If the ordered goods are not delivered in ninety (90) days, the Provider will inform the Customer in writing of the reasons for the delay and may allow the Customer to: (1) choose a different product ready for dispatch, (2) wait for the dispatch/delivery of ordered products or (3) to withdraw from the purchase and receive a refund for the purchase price without interest. The Provider has no obligation to offer all of the solutions and has full discretion regarding those. The Customer has no right to claim compensation on this basis.

4.9  Shopping Cart Function. The shopping cart function on the Provider's Website(s) is intended to provide greater transparency of the Customer's order and does not constitute a reservation of products. Products will be removed from stock / be counted in the order amount upon processing the completed order (completed purchase).

4.10  Payment Methods. The Customer may settle the total price of the shopping cart through any of the payment methods made available by the Provider at checkout. The available methods include:

4.10.1  Shopify Payments, including payment by supported debit and credit cards, Google Pay, Apple Pay, and payment through the Shop app. Payments under this method are processed by Shopify and/or its affiliated payment institutions, in accordance with Shopify's own terms of service and privacy notices, which the Customer is encouraged to review before completing the transaction; and

4.10.2  Cryptocurrency payment in the stablecoin "USDC" on the Solana blockchain, transferred to the Provider's crypto wallet address. The wallet address will be provided to the Customer in writing and/or made available through a payment processor on the Provider's Website. The Provider's crypto payment processor of choice is Solana Pay; more information is available at https://solanapay.com/tos.

The Customer selects the desired payment method during checkout. The Provider reserves the right to add, modify, restrict, or remove any available payment method and/or payment services provider at any time, and cannot guarantee that any specific method will be available at all times or will function correctly. Where a payment is unsuccessful, reversed, charged back, or otherwise not received in full, Article 4.12 (Non-Payment) applies.

4.11  Payment Term. The Customer has to pay 100% of the total price of the product (including VAT if applicable) and delivery costs, if applicable ("total price of the shopping cart"), in advance.

4.12  Non-Payment by the Customer. The Provider reserves the right not to dispatch ordered products until the payment is fully received in the Provider's crypto wallet and/or bank account. In case the Customer does not settle the amount owed for an individual order on time, the order will become invalid and the Provider will release the products back in stock. In case of non-payment, the Provider reserves the right to disable the account of the Customer and/or block their email.

4.13  Invoice and Agreement. The Customer unequivocally agrees to receive an electronic invoice by way of email onto the email address it provided during the purchasing process. The Agreement is concluded electronically and stored in electronic form on the Provider's server, accessible upon the Customer's request for five (5) years from the termination of the contractual relationship. The Agreement is concluded in the English language.

5.Personalised Products Orders

5.1  The Provider offers a possibility of product customisation ("Personalised Products"). The customisation of the product is limited and can be subject to change.

5.2  Nature of Personalised Products. Personalised Products are made specifically according to the Customer's individual instructions or specifications. These may include design changes featuring the design provided by the Customer.

5.3  No Right of Withdrawal. In accordance with Article 16(c) of Directive 2011/83/EU on Consumer Rights, the statutory right of withdrawal (cooling-off period) does not apply to the purchase of Personalised Products. By placing an order for Personalised Products, the Customer expressly agrees to waive any right of withdrawal.

5.4  Design. If the Customer wishes to order Personalised Products it must provide the design work in accordance with the specifications on the Website or sent by the Provider to the Customer.

5.5  Liability for the Design. The Customer is fully and solely liable for the provided design.

5.6  Rejection of the Inquiry. The Provider may reject the Personalised Products inquiry at its full discretion, without needing to provide its reasoning. The Personalised Products inquiry can be rejected including but not limited to the following reasoning: if the design:

5.6.1  contains inappropriate or offensive content. Submissions containing hate speech, discriminatory remarks, explicit or pornographic material, or any other content deemed offensive;

5.6.2  violates intellectual property. Requests using copyrighted logos, trademarks, or artwork without documented proof of permission or ownership;

5.6.3  contains defamatory or harassing materials. Designs targeting individuals or entities with defamatory, threatening, or harassing language or imagery;

5.6.4  contains unlawful or prohibited content. Content that promotes illegal activity, violence, or violates applicable laws or regulations;

5.6.5  contains poor image quality or format. Submitted files that are too low in resolution or incompatible with production requirements;

5.6.6  exceeds technical or production limitations. Designs that cannot be reasonably produced due to color, print area, size, or material limitations. These also include subjective limitations of the Provider and/or its affiliates;

5.6.7  is excessively complex. Requests that would require disproportionate customization effort or complexity beyond the scope of the offered service;

5.6.8  is in violation of Provider's policies. Requests that breach these Terms, design guidelines, usage rules of the platform, or other similar policies;

5.6.9  constitutes a duplicate or is considered a fraudulent order due to its nature. Suspected fraud, spam, or repetition of unauthorized designs already submitted by other users;

5.6.10  contains unclear or missing elements and/or instructions. Incomplete submissions or unclear customization instructions that prevent accurate fulfillment;

5.6.11  other similar reasons.

The Provider has no obligation to reject enquiries that possess the aforementioned elements, but has the right to. In case of rejection of the inquiry, the Provider will refund the purchase price to the Customer in full.

5.7  Acceptance "As Is". The Provider shall use reasonable efforts to fulfill the Customer's instructions accurately and professionally. However, due to the subjective nature of aesthetics and technical limitations in printing or color representation, the final product is delivered "as is" without any guarantees as to aesthetic appeal, stylistic accuracy, or full conformity to the Customer's expectations. By placing an order, the Customer agrees to accept the product as produced and waives any right to claim refunds, replacements, or damages on the basis of dissatisfaction with the personalisation.

5.8  Order Requirements and Communication. There is a minimum order for Personalised Products, which shall be written next to each product, if applicable, or communicated through appropriate communication channels. The estimated dispatch and delivery time for personalised products will be communicated to the Customer via email following order approval. Pricing shall either be displayed on the Website or communicated directly via email by the Provider. The Provider reserves the right to reject or revise any submitted design or request that does not meet its technical, legal, or quality standards, as further outlined in Article 5.6.

6.User Account Policy

6.1  Automatic Account Creation at Checkout. The Provider's Website does not require the Customer to register or sign in before making a purchase, and does not present a separate "continue as guest" option. Instead, when the Customer enters their email address at checkout, a user account associated with that email address is automatically created for them through the Provider's e-commerce platform (Shopify). No password is set at the time of account creation. The Customer may subsequently access this account by entering the same email address, whereupon a single-use verification code will be sent to that email address to authenticate the login. By proceeding through checkout and entering their email address, the Customer acknowledges and agrees to the automatic creation of such an account. The processing of personal data in connection with the automatic creation and subsequent use of this account is carried out in accordance with the Provider's Privacy Policy and, where applicable, with Shopify's own terms and privacy notices.

6.2  User Account and Personal Data. The Provider must process certain personal data to provide the account described in Article 6.1. Details are set out in the Provider's Privacy Policy. To offer the Customer the most relevant content, the Provider may create a profile that serves as the basis for personalised communication, subject to the Customer's separate, freely given, and specific consent obtained through a dedicated opt-in mechanism. Such profiling does not produce legal effects concerning the Customer and does not significantly affect them; it relates only to product suggestions and tailored newsletters based on previous purchases. The Customer may withdraw consent to profiling at any time by contacting the Provider at support@solyd.store. Withdrawal of consent does not affect the lawfulness of processing prior to withdrawal.

6.3  User Account Management. Access to the user account is secured via the email-based verification code procedure described in Article 6.1, rather than by a password chosen by the Customer. The Customer is responsible for maintaining the security and confidentiality of the email account used at checkout, and for ensuring that third parties do not gain access to verification codes delivered to that email address. Use of the user account is restricted solely to the Customer associated with the email address. The Customer undertakes not to provide access to, or allow use of, their account by third parties. The Provider reserves the right to treat all activity carried out through the Customer's account as the Customer's own activity. The Customer may use the account only for its intended purpose. The Provider reserves the right to suspend or delete accounts where it reasonably believes they are being used in violation of these Terms, and to initiate any appropriate proceedings necessary to protect its rights.

6.4  User Account Deletion. The Customer may request deletion of their user account at any time by contacting the Provider at support@solyd.store. Before the Provider processes the deletion request, the Customer must settle all outstanding obligations to the Provider from purchases made in the online store. The Provider will store and process the Customer's personal data in accordance with its Privacy Policy and applicable laws (including statutory retention obligations under tax, accounting, and consumer protection law) even after account deletion.

7.Delivery

7.1  The Provider offers delivery to the desired address via its delivery services provider and in accordance with the standard terms and conditions of that delivery services provider. The Provider reserves the right to change the delivery provider at any time without notice to the Customer.

7.2  The Customer may choose between different shipping options, which the Provider will make available to the Customer during the purchase procedure. The Provider will label the different shipping options and make clearly visible the corresponding price of each of the different options, which the Customer shall pay in accordance with Article 4.11. The Provider will make clearly visible the differences between the different shipping options, especially regarding the delivery time. The delivery time shown next to each shipping option on the Website will reflect the average time for delivery that the delivery services provider provides on their checkout page. The delivery time refers to the time between the dispatch of the ordered products and their arrival at the delivery address of the Customer. Changes to the selected shipping option are no longer possible after order confirmation, in accordance with Article 4.5.

7.3  Failure to Collect. If the product(s) cannot be delivered to the Customer at the delivery address provided and are held by the logistics partner pending collection, the Provider or its logistics partner will notify the Customer of the delivery attempt and of the deadline by which the Customer must act. The Customer is responsible for acting on such notice within the timeframe communicated by the logistics partner or the Provider. Depending on the logistics partner handling the shipment, one of the following scenarios will apply, and the Customer will be informed at the time of notification which scenario applies to their order:

7.3.1  Return to the Provider's warehouse. Where the logistics partner returns uncollected packages to the Provider or its warehouse, the Customer shall bear the costs of any redelivery in accordance with the pricelist of the Provider's logistics partners. If the Customer does not request redelivery within fourteen (14) days of the notification, the Provider may treat the order as cancelled and refund the purchase price paid by the Customer, less the original outbound shipping costs and any return-handling fees actually incurred by the Provider.

7.3.2  Destruction by the end-delivery partner. Where the logistics partner's standard procedure does not provide for return of uncollected packages to the Provider's warehouse and instead provides for destruction of the package after a set period, the Provider will, through the notification referred to above, expressly inform the Customer that (i) the package will be destroyed by the logistics partner if not collected, rerouted, or redelivered within the period specified by the logistics partner, and (ii) the consequences of failure to act within that period, as set out below. During the collection window specified in the notification, the Customer may, at no additional cost beyond any redelivery charges under the logistics partner's pricelist, (1) arrange collection from the pickup point designated by the logistics partner, (2) request redelivery to an alternative address within the logistics partner's service area, subject to availability, or (3) notify the Provider in writing at support@solyd.store that they wish to cancel the order, in which case the Provider will refund the purchase price paid by the Customer, less the original outbound shipping costs and any handling fees actually incurred. If the Customer does not act within the collection window, the logistics partner will destroy the package in accordance with its standard procedure. In such case, the Provider may treat the order as fulfilled and the Customer shall have no right to redelivery, replacement, or refund, save where the failure to collect was caused by circumstances attributable to the Provider or its logistics partner. For the avoidance of doubt, this Article 7.3.2 does not affect the Consumer's statutory right of withdrawal under Article 13, which the Consumer may exercise in respect of products they have taken into physical possession.

7.3.3  General. This Article 7.3 applies equally to Consumers and to non-consumer Customers. The Provider will use reasonable efforts to ensure that notifications under this Clause are clear, timely, and sent to the email address provided by the Customer at checkout. The Customer is responsible for ensuring that the email address provided is correct and monitored, and for ensuring that notifications from the Provider or the logistics partner are not blocked or filtered.

7.4  In the case of non-acceptance of products, the risk of destruction and damage transfers to the Customer at the moment of the failed acceptance.

7.5  The Provider undertakes to make reasonable efforts to deliver the products on time but does not guarantee delivery within a specific timeframe. The delivery time specified in the order or purchase process is not binding for the Provider and serves only as indicative information for the Customer. Delivery times visible on the Website next to the product are only approximate estimates of the delivery services provider's delivery time. Delivery times are not binding and, in no case, constitute an essential part of the Agreement.

7.6  In the event of a delay exceeding ninety (90) days from the latest agreed delivery date, the Customer has the right to withdraw from the contract, and the Provider will refund the full purchase price without interest.

7.7  The Provider has no influence over factors such as international transport, customs, or other events that may affect the delivery of products. All potential customs and tax costs are borne by the Customer.

8.Digital Collectibles

8.1  Nature of the Digital Collectible. Certain product(s) offered by the Provider are sold together with a digital collectible associated with the purchased product ("Digital Collectible"). The Digital Collectible is technically a non-fungible token recorded on a public blockchain, but it is non-tradeable, has no monetary, financial, or investment value, and is not intended to function as a means of payment, a store of value, or a financial instrument. The sole purpose of the Digital Collectible is to enable on-chain verification of the Customer's ownership of the associated product, and, where applicable, to grant the Customer access to the Provider's portal and to any benefits, content, or experiences that the Provider or third-party designer teams make available to holders of the Digital Collectible from time to time. The Digital Collectible does not confer any rights in the underlying intellectual property of the associated product, any equity or other participation in the Provider, or any right to dividends, distributions, or returns of any kind. By purchasing a product that includes a Digital Collectible, the Customer acknowledges that they are purchasing the physical product, and that the Digital Collectible is an ancillary, non-tradeable access and verification credential.

8.2  Claiming the Digital Collectible. Upon receipt of the product(s) by the Customer, the Digital Collectible corresponding to certain purchased product(s) will become claimable by the Customer via the QR code included inside the product packaging. To claim the Digital Collectible, the Customer must follow the claim flow presented upon scanning the QR code.

8.3  Wallet for Receiving the Digital Collectible. To receive the Digital Collectible, the Customer must connect or create a compatible Solana-blockchain wallet. The Customer may choose between the following options at the time of claim:

8.3.1  Embedded wallet via Coinbase CDP. The Customer may elect to have an embedded wallet automatically created and associated with them, using the CDP Embedded Wallets service provided by Coinbase (https://www.coinbase.com/developer-platform/products/embeddedwallets). The Customer may authenticate to the embedded wallet using Google, Apple, email, or any other authentication method supported by the Coinbase service at the time of claim. Coinbase's own terms of service and privacy notices apply to the creation, custody, and use of the embedded wallet and are accessible via the aforementioned website. The Customer is encouraged to review those terms before initiating a claim.

8.3.2  Self-custodial Solana wallet. The Customer may alternatively elect to receive the Digital Collectible in a self-custodial Solana wallet of their choice (such as Phantom, Solflare, or any other Solana-compatible wallet). In such case, the Customer is solely and exclusively responsible for: (i) the selection, setup, and security of the wallet; (ii) the safekeeping of the private keys, seed phrase, recovery phrase, or any other credentials required to access or control the wallet; (iii) all transactions executed from, or signed by, the wallet, whether authorised by the Customer or not; (iv) any loss, theft, compromise, draining, or unauthorised use of the wallet or its contents, including as a result of phishing, malware, social engineering, fraudulent transactions, smart-contract exploits, or any other cause; and (v) any loss of access to the wallet, including as a result of lost, forgotten, or compromised credentials.

The Provider assumes no responsibility for, and shall not be liable in respect of, any loss or damage arising from or in connection with the Customer's use of a self-custodial wallet, and the Customer expressly waives any claim against the Provider on any such basis. The Customer acknowledges that self-custodial wallets operate on public blockchain infrastructure that is outside the Provider's control, and that the Provider has no ability to recover, reverse, restore, or replace a Digital Collectible that has been lost, stolen, sent to the wrong address, or otherwise rendered inaccessible as a result of the Customer's use of a self-custodial wallet.

8.4  Minting. Following the Customer's selection of a wallet under Clause 8.3 and, where applicable, successful authentication, the Digital Collectible will be minted to the Customer's wallet by the Provider's servers. The Customer is responsible for providing a correct wallet address. The Provider shall not be liable for Digital Collectibles minted to an incorrect wallet address provided by the Customer.

8.5  Analytics and Tracking. The Provider will use information associated with the Customer's profile to conduct analytics, including tracking of issued Digital Collectibles, in accordance with these Terms and the Provider's Privacy Policy.

8.6  Deactivation or Revocation in Case of Refund or Withdrawal. In the event of a refund, withdrawal from the contract, or any other scenario in which the Customer ceases to be entitled to the product and the Digital Collectible associated with it, the Provider reserves the right, at its sole discretion, to either:

8.6.1  deactivate the Customer's access to the Provider's portal and to any benefits, content, or experiences otherwise accessible to holders of the Digital Collectible; or

8.6.2  where technically feasible, burn the Digital Collectible on-chain, so that it is permanently and irreversibly destroyed and ceases to exist as an active on-chain record associated with the Customer's wallet.

The choice between deactivation and burn belongs to the Provider. The Customer acknowledges that, given the non-tradeable and non-monetary nature of the Digital Collectible, neither deactivation nor burn results in any economic loss to the Customer, and the Customer waives any claim based on the exercise of either remedy by the Provider.

8.7  Third-Party Perks. Any perks, benefits, content, or experiences offered to holders of the Digital Collectible by third-party designer teams or other third parties are governed by Article 11 of these Terms. The Provider does not guarantee the availability, quality, or continuation of any such perks.

9.Prices

9.1  Prices in the online store are stated in the currency applicable to the Customer's delivery region. For Customers in the European Union, prices are stated in EUR and include VAT; for Customers outside the European Union, prices are stated in USD and do not include any import duties, customs charges, or local taxes, which remain the sole responsibility of the Customer. Delivery costs are included in the total price of the shopping cart, where applicable.

9.2  The sales contract between the Provider and the Customer is concluded at the moment of the order confirmation. From that moment, all prices and other conditions are fixed and binding for both the Provider and the Customer.

9.3  The Provider reserves the right to require payment for the goods from the Customer prior to dispatch.

9.4  The Provider may change the prices on its Website(s) at any time. The price valid for the Customer is the one in effect at the time of concluding the sales contract, i.e., at the time of order confirmation through the Provider's Website(s) or upon a concluded agreement if the purchase or order is made through the Provider's communication channels.

10.Promotions and Other Benefits

10.1  The Provider, as part of its operations, organizes various promotional benefits, discounts, and other activities ("Promotions"). The Provider organizes these Promotions at its own discretion and may subject certain Promotions to specific conditions. The Customer is obliged to carefully read the conditions of a specific Promotion, which the Provider will publish separately for each Promotion.

10.2  The Provider may also organize Promotions as rewards for certain actions (e.g., subscribing to newsletters, making a purchase, etc.).

10.3  A Promotion may cover the entire Provider's offering or only a part of it.

10.4  The Provider reserves the right to limit the duration of a specific Promotion or to include only a limited quantity of items in the Promotion.

10.5  The Provider may conduct multiple Promotions simultaneously. Promotions are not cumulative and cannot be used concurrently. Promotional benefits cannot be redeemed in any other way, nor can they be paid out in cash.

11.Limitation of Liability

11.1  The Provider's Website(s) are available on an "as is" basis. The Provider does not guarantee the operation of the Website(s) and is not liable for any damage that may arise to the Customer from the use of the Provider's Website(s). The Provider is not liable for any damage that may arise to the Customer due to an unauthorized access to their user account. The Provider strives to maintain the security of its Website(s) but does not guarantee their operation and likewise does not guarantee the security of the Customer's user account. The Provider does not ensure uninterrupted operation and reserves the right to temporarily or permanently disable access to its Website(s) without prior notice.

11.2  No Warranty of Fitness for Particular Purpose; Improper Use. The Provider does not guarantee to the Customer that the products are suitable for any specific purpose pursued by the Customer beyond the ordinary purpose for which such products are typically used. The Customer is obliged to independently verify, before use, whether the Provider's products are suitable for the Customer's intended purpose and intended manner of use.

11.3  For the purposes of these Terms, "improper or incorrect use" means any use of the product that is not consistent with:

11.3.1  the ordinary purpose for which the product is designed and marketed, as described in the product listing, packaging, or accompanying materials;

11.3.2  any instructions, warnings, user guides, or safety information provided by the Provider or the manufacturer, whether in physical form with the product, on the product packaging, or on the Provider's Website; and

11.3.3  ordinary standards of care that a reasonable person would apply to a product of the same type.

11.4  "Improper or incorrect use" includes, without limitation:

11.4.1  using the product for a purpose other than its ordinary and intended purpose (for example, using a phone case as a structural, protective, or load-bearing component for anything other than the device it is designed for);

11.4.2  exposing the product to conditions exceeding those it is reasonably designed to withstand, including extreme temperatures, prolonged immersion in liquids, chemical substances, mechanical stress, or impact beyond ordinary everyday handling;

11.4.3  modifying, altering, disassembling, repairing, or otherwise physically interfering with the product, or permitting a third party to do so, other than through procedures expressly authorised by the Provider or the manufacturer;

11.4.4  using the product in combination with incompatible accessories, devices, or substances, where such incompatibility is apparent or is indicated in the product materials;

11.4.5  continuing to use the product after a defect, malfunction, or damage has become apparent, in circumstances where a reasonable person would have discontinued use;

11.4.6  using the product in violation of applicable law or regulation; and

11.4.7  any other use that departs materially from the standards set out in paragraphs (a) to (c) of Article 11.3.

The Provider assumes no liability for damage arising from improper or incorrect use, from the unsuitability of products for purposes beyond their ordinary and intended use, or from any other use that does not comply with the standards set out in this Section. The Customer is obliged to verify the suitability of the product before use and to ensure that use is consistent with the intended purpose of the individual product.

11.5  Nothing in this Section excludes or limits any liability of the Provider that cannot be excluded or limited under applicable mandatory law, including liability for death or personal injury caused by the Provider's negligence, liability for damage caused by a defective product under applicable product liability legislation, liability for intentional or grossly negligent conduct, or the Consumer's statutory rights in respect of non-conforming goods under these Terms.

11.6  The Provider is not liable for any damage related to the products, including but not limited to: pure financial loss, business loss, lost profits, actual damage, damage arising from manufacturer liability, or any other instance of damage.

11.7  The Provider is not liable for damage that may arise to the Customer due to interference with the product itself. A Customer who interferes with a product and alters the product or its operation in any way bears sole responsibility for all consequences arising from such interference.

11.8  Non-Binding Nature of Digital Collectibles Perks. Certain products may include branding linked to a Digital Collectibles token. These tokens are commercially non-transferable and possess no monetary or functional value. In some instances, the design team behind a particular product may voluntarily offer symbolic or informational "perks" to Customers who will hold such Digital Collectibles by purchasing the Product(s). These perks, if any, are not part of the Product and are not provided, endorsed, managed, or fulfilled by the Provider. The Customer understands and agrees that:

11.8.1  Any such perks are described solely by the external designer teams and not by the Provider;

11.8.2  Any references to perks on the Website(s) or product listings are purely illustrative, symbolic, and informational in nature;

11.8.3  These references do not create any obligation, guarantee, warranty, or promise by the Provider regarding the nature, quality, quantity, timing, or availability of such perks.

11.9  No Provider Involvement in Perks. The Provider's role is strictly limited to informing designer teams of which wallet addresses have completed a qualifying purchase. The Provider does not facilitate, administer, deliver, support, or endorse the provision of any perks, nor does it assume any responsibility for whether or how any third party may or may not deliver such perks. The Customer expressly agrees that any such perk is a free, non-binding gift from a third party, and the Provider shall not be liable for any loss, dissatisfaction, or claim arising from the failure, quality, or non-availability of any perk.

11.10  No Misrepresentation of Product Specifications. Descriptions of Digital Collectibles-related perks do not constitute part of the product specifications and are not considered advertising or product features. Accordingly, such references are not subject to consumer protection laws relating to misrepresentation, false advertising, or unfair contract terms. The Customer is purchasing the physical product (for example a phone case) only, and all perks, if any, are entirely separate, non-guaranteed extras.

11.11  The Customer is obliged to verify the information on the invoice and notify the Provider of any errors no later than within eight (8) days.

11.12  The Customer is solely responsible for the accuracy of the information they enter and provide to the Provider, including but not limited to specifying the country of origin, personal and delivery information, and any tax, delivery, customs, or other consequences arising therefrom.

11.13  In the event of any liability in accordance with mandatory regulations, in every case, the damage claim is limited to the value of the order.

11.14  The Provider and Customer, who are business entities, agree to exclude all liability arising from non-conformity, material defects, warranties, and guarantees, except in cases where the defect was known to the Provider and the Provider intentionally concealed it from the Customer and in cases where such exclusion is not permissible in accordance with applicable law. If this provision for any reason would be inapplicable or invalid, the claims will be handled in accordance with articles from 11.1 to 11.10.

11.15  Natural Characteristics of Laser-Printed Designs. The Customer acknowledges that certain products feature designs, graphics, or text applied by laser printing or comparable surface-marking techniques. The progressive fading, lightening, or wear of such laser-printed elements over time, with use, exposure to light, friction, contact with the skin, cleaning, or general handling, is an inherent characteristic of the printing technology and the materials used, and is consistent with the ordinary properties and behaviour of products of the same type. Such fading or wear shall not constitute a non-conformity within the meaning of these Terms or Article 6 of Directive (EU) 2019/771, and does not give rise to any claim for repair, replacement, price reduction, or refund. This Section is without prejudice to claims arising from defects in the original application of the laser print at the time of delivery (such as missing, illegible, or substantially incomplete printing upon receipt), which remain subject to the Consumer's statutory rights.

12.Complaint Procedure

12.1  The Customer may, within the deadlines for reporting specific irregularities or exercising their rights, send their complaint to the email address: support@solyd.store. It is important that they include the order or invoice number, a detailed description of the irregularity, and attach relevant evidence to facilitate and expedite the handling of the matter. The Customer must also provide a copy of the invoice with the complaint to prove the purchase was made with the Provider. The complaint handling procedure is confidential.

12.2  Response to the Complaint. The Provider will respond to the complaint within eight (8) days of receiving it.

13.Additional Protection for Consumers

13.1  According to the Provider, complaints are initiated through the complaint submission procedure (see section 12 of these Terms).

13.2  The Consumer has the right to assert a warranty claim based on the guarantee for the conformity of goods. The Consumer may exercise the guarantee by notifying the Provider of the non-conformity within two (2) months from the date the non-conformity was discovered. The Consumer is obliged to precisely specify the non-conformity and send to the Provider photographic, descriptory, and video proof of the non-conformity. The Consumer cannot demand the rectification of non-conformities that appear on the product after two (2) years from the date the products were received by the Consumer.

13.3  The Consumer has the right to demand from the Provider, at the Consumer's choice, repair or replacement of the product (restoration of conformity), unless the chosen remedy is impossible or would impose costs on the Provider that are disproportionate when compared to the alternative remedy, taking into account all the circumstances. If restoration of conformity is impossible or disproportionate, or if the Provider has not completed the chosen remedy within a reasonable time, the Consumer is entitled to a proportionate reduction of the purchase price or to withdraw from the contract with a refund of the purchase price.

13.4  The Provider has the right to reject a warranty claim for repair and/or replacement when fulfilling the chosen claim is impossible or would require disproportionate costs and effort from the Provider. In such cases the Consumer has the right to assert a warranty claim for a reduction of the purchase price or refund.

13.5  The parties acknowledge that, due to the nature of the products, returns and repairs of non-conforming products are commercially unreasonable. Accordingly, and without prejudice to the Consumer's right of withdrawal under Clause 13.7, the Provider does not accept returns outside the complaint procedure or withdrawal procedure set out in these Terms. The Provider does not accept packages with cash on delivery.

13.6  Remedy in Case of Non-Conformity. Where the mandatory legal guarantee for conformity applies under applicable consumer protection laws, and the Consumer provides adequate and timely evidence of non-conformity (as per article 13.2), the Provider shall, at no cost to the Consumer, supply a replacement product that conforms with the original order. The Consumer expressly agrees that the delivery of a conforming replacement product constitutes a full and satisfactory remedy of any claim based on non-conformity. The Consumer may keep the non-conforming product unless agreed otherwise between the Provider and the Consumer.

13.7  In cases where it would be impossible or commercially unreasonable to provide a replacement, the Provider may opt for a partial or full refund at its own discretion. For the refund of the purchase, the Provider will use the same payment method as the Consumer used in the original transaction, unless the Provider and the Consumer explicitly agree otherwise.

13.8  The Provider is obliged to issue a refund within eight (8) days from receiving the returned goods, but since the products will not be returned, it will be eight (8) days from the date the claim for a refund has been approved by the Provider.

13.9  The Provider reserves the right to withhold the refund of the purchase price until the reception of the products subject to the complaint or until appropriate proof of non-conformity has been provided. In the case of an unjustified financial reimbursement procedure, the Provider reserves the right to block the user account and charge the costs of the procedure.

13.10  Rejection of the Claim. If the Provider determines that the defect does not meet the legal guarantee for conformity, they will notify the Consumer and offer the option of repairing or replacing the products charging a fee. If the Consumer does not opt for this option, the Provider will return the products to the Consumer at the Consumer's expense.

13.11  Withdrawal from the Contract. The Consumer has the right to withdraw from the Contract in accordance with the Hungarian Consumer Protection Act that implements the EU Directive 2019/2161 of the European Parliament and of the Council of November 27th 2019, under the conditions specified in this section.

13.12  The Consumer may withdraw from the contract without stating a reason within fourteen (14) days from the date of receiving the product. The Consumer is not required to provide a reason for withdrawal.

13.13  The Consumer may notify the Provider of their withdrawal from the contract within the aforementioned period via the email address support@solyd.store.

13.14  After submitting the withdrawal statement, the Consumer is obliged to return the products within fourteen (14) days of submitting the withdrawal statement. The Provider will refund the purchase price to the Consumer within fourteen (14) days of receiving the products subject to the withdrawal.

13.16  If the products returned by the Consumer are damaged or worn to an extent that exceeds the use necessary to determine the nature, characteristics, and functioning of the product, the value of the products is reduced. The Consumer is responsible for the reduction in the value of the product, which the Provider will assess and notify the Consumer about.

13.17  Withdrawal from the contract is not possible for:

13.17.1  goods or services whose price depends on fluctuations in markets over which the company has no influence and which may occur within the withdrawal period;

13.17.2  goods manufactured according to the precise instructions of the consumer and tailored to their personal needs;

13.17.3  goods that, due to their nature, are not suitable for return, are perishable, or have a short expiration date;

13.17.4  services performed, if the company fully fulfills the contract and the performance of the service began based on the consumer's explicit prior consent and agreement that they lose the right to withdraw from the contract once it is fully fulfilled by the company;

13.17.5  sealed special products if the consumer has broken the safety seal after delivery;

13.17.6  sealed goods that are not suitable for return due to health or hygiene reasons, if the consumer has broken the seal after delivery or if the packaging is opened or damaged;

13.17.7  goods that, due to their nature, are inseparably mixed with other items;

13.17.8  digital content not delivered on a tangible data carrier, if the performance of the service began based on the consumer's explicit prior consent and agreement.

13.18  To exercise the right to withdraw from the contract, the following form must be completed: https://drive.google.com/file/d/1Mbx72J9ME_RnCcmaG1vqCvOchVq5liOk/view?usp=sharing.

13.19  Out-of-Court Resolution of Consumer Disputes. The Provider does not recognise any specific provider of out-of-court resolution of consumer disputes as competent to resolve disputes initiated by the Consumer. Hungarian Consumers may nonetheless turn to the competent conciliation board (békéltető testület) of their place of residence or of the Provider's registered seat. Information about conciliation boards in Hungary is available via the Hungarian Authority for Consumer Protection at https://nkfh.gov.hu/en/about-us.

14.Force Majeure

14.1  Definition of Force Majeure Event. For the purposes of these Terms, a "Force Majeure Event" means any event, circumstance, or combination of events beyond the reasonable control of the Provider which prevents, delays, or hinders the Provider's performance of any of its obligations under these Terms. Force Majeure Events include, without limitation:

14.1.1  acts of God, natural disasters, earthquakes, floods, fires, storms, hurricanes, tsunamis, volcanic eruptions, droughts, or other extreme weather or environmental events;

14.1.2  wars (whether declared or undeclared), armed conflicts, hostilities, invasions, acts of foreign enemies, civil war, insurrection, rebellion, revolution, military coup, sabotage, or acts of terrorism;

14.1.3  strikes, lockouts, industrial disputes, or other labour unrest, whether or not involving the Provider's own workforce;

14.1.4  acts, orders, decrees, sanctions, embargoes, export or import restrictions, trade restrictions, or other actions of any governmental, regulatory, or supranational authority, as well as changes in applicable law or regulation;

14.1.5  customs delays, border closures, port or airport congestion or closures, and any disruption of international transport, shipping, or logistics networks;

14.1.6  epidemics, pandemics, public health emergencies, quarantine restrictions, or related governmental measures;

14.1.7  failures, outages, or significant disruptions of utilities, energy or fuel supply, telecommunications networks, or internet infrastructure;

14.1.8  cyberattacks, denial-of-service attacks, ransomware, hacking, or other malicious interference with digital systems or blockchain networks on which the Provider or its service providers rely;

14.1.9  failures or material delays of third-party manufacturers, suppliers, logistics partners, payment processors, or blockchain networks affecting the Provider's ability to perform; and

14.1.10  any other event or circumstance of a similar character, nature, or severity beyond the reasonable control of the Provider.

14.2  Suspension of Obligations. If the Provider is prevented, delayed, or hindered in performing any of its obligations as a result of a Force Majeure Event, the affected obligations shall be suspended for the duration of the Force Majeure Event and for a reasonable period thereafter required to resume normal performance. The Provider shall not be liable for any failure, delay, or partial non-performance caused by a Force Majeure Event, nor shall such failure, delay, or partial non-performance constitute a breach of these Terms, provided that the Provider complies with the notification and mitigation obligations set out below.

14.3  Notification. The Provider shall use reasonable efforts to notify affected Customers of the occurrence of a Force Majeure Event, its nature, its expected impact on the Provider's performance, and where reasonably ascertainable its expected duration, as soon as reasonably practicable. Notification may be given by email and/or by public notice on the Provider's Website.

14.4  Mitigation. The Provider shall take reasonable steps to mitigate the effects of the Force Majeure Event and to resume performance of its affected obligations as soon as reasonably practicable after the Force Majeure Event ceases.

14.5  Prolonged Force Majeure Event. If a Force Majeure Event continues, or is reasonably expected to continue, for a continuous period exceeding ninety (90) days, either party may terminate the affected Agreement by written notice to the other party, with effect from the date of receipt. In such a case, the Provider shall refund any payments already received from the Customer for products not yet dispatched, without interest and without further liability. The refund will be processed using the same payment method as the original transaction, unless the parties expressly agree otherwise.

14.6  Customs and Import Delays. For the avoidance of doubt, delays caused by customs authorities, import or export controls, carriers, or logistics providers are beyond the Provider's reasonable control and constitute a Force Majeure Event. All customs duties, import taxes, and related charges shall be borne by the Customer in accordance with Articles 7.7 and 9.1.

14.7  Consumer Rights Preserved. Nothing in this Section 14 excludes, restricts, or otherwise affects the statutory rights of Consumers under applicable mandatory consumer protection laws, including the right of withdrawal set out in Section 13 and the right to withdraw in the event of a delivery delay exceeding ninety (90) days under Article 7.6.

15.Not Intended for Children

15.1  The Provider does not accept orders from anyone known or suspected to be a child without the explicit permission of their parents or guardians. The Provider does not offer free access to products or services that are harmful to children. Without the explicit permission of parents or guardians, the Provider will not accept personal data concerning children, nor disclose data received from children to third parties, except to parents or guardians. Any communication aimed at children will be appropriate for their age and will not exploit children's trust, lack of experience, or sense of loyalty.

16.Intellectual Property Protection

16.1  Content of the Provider's Websites. The Provider manages various content on its Website(s), which is the property of the Provider. Data, images, textual materials, and any other materials (e.g., video content, graphics, sketches, etc.) located on the Provider's Website(s) and/or created by the Provider and provided to the Customer are copyrighted works and, as such, protected by copyright and/or intellectual property law. By using the Provider's Website(s), the Customer does not acquire copyright, ownership rights, or intellectual property rights. The Customer has no right to use the materials located on the Provider's Website(s) unless they have obtained the explicit prior permission of the Provider for such use.

16.2  Use of Distinctive Marks. The Provider uses various distinctive marks in its operations, including the word SOLYD in all its derivatives and variations. Any logo (in all its derivatives) used by the Provider in its operations and presentation of its products externally is explicitly considered a distinctive mark. The use of the Provider's distinctive marks is restricted and governed by the rules specified in this section. The Provider may also offer products with distinctive marks (branding) of third parties, if it has sufficient legal basis to do so. Third party distinctive marks (branding) shall bear the same protection and restrictions of use as the Provider's distinctive marks (branding).

16.3  Sanctions for Violations of the Use of Distinctive Marks. The Provider reserves the right to pursue all legal claims, including compensation claims, against a Customer who uses the Provider's and/or third-party licensed distinctive marks beyond the permitted scope to achieve termination of the violation. The Provider reserves the right to demand a contractual penalty of 500.00 EUR (five hundred 0/100 Euros) for each violation, regardless of the actual damage incurred. If it is determined that the damage exceeds the specified contractual penalty, the Provider has the right to demand the difference up to full compensation.

17.Advertising

17.1  The Customer declares that they agree to the Provider using the Customer's distinctive marks, name and surname or company name, and any provided statement regarding their experience of cooperation with the Provider on its promotional channels (Provider's websites, social media channels, and others) for the purpose of promoting its products and services.

18.Environmental Responsibility

18.1  Where the Provider is obliged under applicable Hungarian legislation on packaging and packaging waste management (including, without limitation, the extended producer responsibility regime), the Provider will ensure that its products, before being discarded as unsorted waste, are diverted to separate waste collection and recycling.

19.Personal Data Protection

19.1  The Provider undertakes to make every effort to act in accordance with all relevant regulations in the field of personal data protection. To this end, the Provider has also drafted a Privacy Policy, which details the data collected, the purposes for which it is collected, how long it is stored, how and why it is processed, and the Customer's rights in relation to this data.

20.Final Provisions

20.1  Full Legal Capacity. The Customer guarantees that they have full legal capacity to validly enter into a legally binding contract with the Provider. If the Customer is a legal entity, they guarantee that they have the capacity to represent the legal entity for entering into a valid contract or have obtained appropriate authorization from the legal entity's representative to enter into a valid legally binding contract. If the purchase is to be made by a person with partial legal capacity, they guarantee that the transaction is one for which they have legal capacity or that the legal transaction was concluded with the appropriate consent of their guardian or representative.

20.2  Familiarity with the Terms. The Customer guarantees that they have read the terms before accepting them, are fully familiar with them, understand them, and agree with them, particularly with the established limitations of liability and their rights regarding withdrawal from the Agreement.

20.3  Severability of Provisions and Nullity. In the event of the nullity of any provision of these Terms, all other provisions of these Terms remain in force.

20.4  Applicable Law. Hungarian law applies to the interpretation, validity, and all other matters, as well as to any disputes arising from contracts of which these Terms form a part. Where the Customer is a Consumer domiciled in another EU Member State, this choice of law shall not deprive the Consumer of the protection afforded to them by the mandatory provisions of the law of their country of habitual residence, in accordance with Article 6 of Regulation (EC) No 593/2008 (Rome I).

20.5  Competent Court. For all disputes arising from contracts of which these Terms form a part, the materially competent court in Budapest, Hungary, shall have exclusive jurisdiction. Where the Customer is a Consumer, this Article is without prejudice to the Consumer's right, under Articles 17 to 19 of Regulation (EU) No 1215/2012 (Brussels I bis), to bring proceedings against the Provider in the courts of the Consumer's place of domicile, and to the requirement that proceedings against the Consumer may only be brought in the courts of the Member State in which the Consumer is domiciled.

20.6  Changes to the Terms. The Customer has no right to modify or waive, in whole or in part, the validity of any provision of this Agreement. The Provider has the right to change the content of the Terms at any time. Any change will be published on the Provider's Website(s). Each change takes effect on the date of publication unless otherwise specified by the Terms themselves. The Terms in effect at the time of each individual purchase apply to that purchase. The Provider is not obliged to maintain invalid versions of the Terms and therefore encourages the Customer to save the Terms in effect at the time of the order on a local device or ensure a physical copy.

20.7  Language Versions. These Terms are established in the English language. The Provider may provide translations to improve accessibility of its Website, but the English version prevails over any other language version, except where mandatory consumer protection law requires the language of the Consumer's habitual residence to prevail for the purposes of consumer information obligations.